Terms & Conditions and Privacy Policy

Welcome to banskoskimania.com (the “Website”), operated by SkiMania (the “Company”, “we”, “us”).
These Terms govern all bookings of ski/snowboard lessons, equipment rental, and related services made through the Website, email, or phone.

By using the Website or placing a booking request/order, you acknowledge that you have read, understood, and accepted these Terms, our Privacy Policy, and Cookie Policy.

If you do not agree, please do not use the Website or place bookings.

1. Company Information

Address
92A, Pirin St., 0878 676 012
113, Pirin St., 0888 788 859
Bansko, Bulgaria

Opening hours:
Monday – Sunday
8:00 – 18:00
E-mail: office@banskoskimania.com

2. Services

We provide, subject to availability:

• Ski/snowboard equipment rental
• Ski/snowboard lessons (group, private group, individual)
• Optional extra services shown during booking

Service details, availability, and restrictions are shown on the Website and may vary by season/date.

3. Booking Process

A booking is created after submission of required booking details (including customer and participant information, dates, selected services, and pricing summary).

A booking request may be refused or cancelled if:

• required information is incomplete or inaccurate,
• selected dates/services are unavailable,
• technical/pricing errors are detected,
• the booking breaches participation rules (including lesson group rules).

For private group lessons, at least 2 participants of the same sport are required.

4. Prices and Currency

All prices on the Website and in booking communication are in Euro (EUR) and include VAT where applicable unless stated otherwise.

Prices shown at checkout are valid at the time of booking request.
We may change prices for future bookings at any time, but confirmed bookings keep their confirmed price.

5. Payment Terms

Where online payments are enabled, the booking summary shows:

• total amount,
• deposit amount due now,
• remaining balance due on arrival (if applicable).

The deposit percentage may vary according to active Website settings and is displayed at checkout.

Online card payments are processed by Viva Wallet (or the active payment processor shown at checkout).
Card details are processed by the payment provider and are not stored on our servers.

A booking becomes financially confirmed after successful payment confirmation from the payment provider.

6. Booking Confirmation

After booking submission, you receive confirmation email communication to the email address provided.
If payment is required, final confirmation may depend on successful payment status.

If you do not receive confirmation within a reasonable period, contact us.

7. Cancellations and Refunds

Cancellation requests must be sent by email or phone using the contact details on the Website.

Unless otherwise required by mandatory law or written agreement:

• cancellation and refund outcomes depend on notice period, service type, and payment/deposit status,
• non-refundable portions (including certain deposits, payment-provider fees, or consumed services) may apply,
• no-show and late arrival may be treated as cancellation without refund.

Specific promotional or seasonal rates may have stricter cancellation terms.

8. Late Arrival / No-Show

Customers must arrive at the designated meeting point/store in time stated in confirmation instructions.

Late arrival may reduce service time and may, in material delay/no-show cases, result in cancellation without refund.

9. Equipment Collection and Return

Equipment is collected and returned at the Company’s designated location(s) and within agreed times.

Late return may incur additional charges.

Customer must return equipment in reasonable condition (normal wear and tear excluded).

10. Damage, Loss, and Liability for Rented Equipment

The customer is responsible for loss, theft, or damage beyond normal wear and tear.

In case of serious damage or loss, customer must compensate the replacement/repair value according to the equipment category and actual damage.

11. Customer Declarations and Safety

By booking, the customer confirms that:

• information provided is true and complete,
• participants are medically fit for selected activities,
• minors are represented/authorized by parent or legal guardian.

Customers must follow instructor and safety directions at all times.

12. Force Majeure

We are not liable for failure/delay caused by events outside reasonable control, including weather conditions, lift closures, natural events, government actions, strikes, or other force majeure events.

13. Limitation of Liability

To the maximum extent permitted by law, Company liability for indirect or consequential losses is excluded.

Nothing in these Terms excludes liability that cannot be excluded under applicable law (including liability for death/personal injury caused by negligence where legally non-excludable).

14. Privacy and Data Protection (GDPR)

We process personal data in accordance with applicable data protection law and our Privacy Policy.

Data is processed for booking administration, customer support, legal compliance, and related operational communication.

15. Cookies and Website Technologies

The Website uses cookies and similar technologies as described in the Cookie Policy.

By continuing to use the Website, you acknowledge cookie use in accordance with your preferences/consent choices.

16. Right to Modify Terms

We may update these Terms at any time. Updated Terms are effective upon publication on the Website unless stated otherwise.

Bookings already confirmed before publication remain governed by the terms valid at confirmation time, unless mandatory law requires otherwise.

17. Severability

If any clause is held invalid or unenforceable, the remaining clauses remain in full force.

18. Governing Law and Jurisdiction

These Terms are governed by applicable Bulgarian law and relevant EU consumer law.

Any dispute shall be submitted to the competent Bulgarian courts unless mandatory consumer jurisdiction rules provide otherwise.